Gbox
This Refund Policy applies to charges paid to GBOX LLC for the Gbox subscription service. It does NOT govern refunds between you and your end customers for products you sell through your Gbox storefront — those are handled by you, the merchant, in accordance with your own refund policy and your payment processor’s rules.
1. Current Status — Service Is Free
The Gbox subscription service is currently provided at no charge during our early-access phase. Gbox does NOT collect any subscription fee, platform transaction fee, or other recurring charge from accounts at this time. Because no fees are charged by Gbox, no refunds from Gbox are applicable.
2. End-Customer Refunds
Refunds your end customers request for goods or services they purchase through your storefront are handled by you, the merchant. They are NOT processed or adjudicated by Gbox. You should publish your own customer-facing refund policy and ensure it complies with your payment processor’s rules (e.g. PayPal Seller Protection, Stripe’s refund guidelines).
3. Payment Processor Refunds and Chargebacks
Chargebacks, disputes, and refunds at the payment-processor layer (PayPal, Stripe, or another integrated provider) are governed by the terms of those providers. Gbox does not adjudicate processor-level disputes; you must engage directly with the processor.
4. Future Paid Plans
This Refund Policy will be updated and re-published at least 30 days before any paid plan or platform fee is introduced. The future version will address:
- Free trial periods, if any
- Pro-rata refunds for annual plans
- Cancellation effective dates
- Add-on and one-time charges
- Service-level credits for downtime
- How to request a refund and processing timelines
- Dispute resolution
You will be notified of the updated policy by email and in-product banner before it takes effect, and you may cancel before any charge is made.
5. Billing Errors
If you believe you were charged in error (for example, a duplicate charge or a charge after cancellation), contact [email protected] with the transaction ID and a short description. We will investigate and, where appropriate, refund the disputed amount to the original payment method.
6. Contact
[email protected]
GBOX LLC, 1510 Fashion Island Blvd, Ste 250, San Mateo, CA 94404, USA