Gbox
This Shipping Policy explains how shipping and delivery work in relation to the Gbox e-commerce platform operated by GBOX LLC (“Gbox”, “we”, “us”). In short: Gbox is software, not a shipping carrier. Shipping of physical goods is set up and fulfilled by each merchant who uses Gbox to run their store.
1. Gbox Is a Software Platform, Not a Shipper
Gbox provides software-as-a-service e-commerce tooling. Gbox does not warehouse, pack, ship, or deliver physical goods, and is not a party to the sale or delivery contract between a merchant and their end customer. Gbox does not set shipping prices or guarantee delivery for any order placed on a merchant’s storefront.
2. Merchant Responsibility for Shipping
Each merchant operating a storefront on Gbox is solely responsible for their own shipping. This includes configuring and publishing shipping methods, rates, zones, processing times, carriers, tracking, delivery timelines, and any customs, duties, or taxes — and for actually fulfilling and delivering orders to end customers in line with the merchant’s own shipping terms.
3. Shipping & Logistics Tools
Where Gbox offers shipping-related features — such as shipping-rate configuration, label/waybill generation, or integrations with carriers and third-party print-on-demand / fulfilment partners — these are optional tools to help merchants manage their own fulfilment. Availability and terms of any integrated carrier or fulfilment provider are governed by that provider. Gbox does not guarantee carrier performance, transit times, customs outcomes, or successful delivery.
4. No Shipping of the Gbox Service Itself
The Gbox subscription is delivered electronically as access to software. No physical goods are shipped by Gbox to account holders, so no shipping charges, shipping methods, or delivery timelines apply to the Gbox service itself.
5. End-Customer Shipping Questions
Questions about the status, cost, or delivery of an order placed on a merchant’s storefront must be directed to that merchant, not to Gbox. Shipping-related refunds are handled under the merchant’s own policy and the applicable payment processor’s rules — see also our Refund Policy.
6. Changes to This Policy
We may update this Shipping Policy from time to time. Material changes will be re-published here with an updated effective date.
7. Contact
[email protected]
GBOX LLC, 1510 Fashion Island Blvd, Ste 250, San Mateo, CA 94404, USA